Henlow Church of England Academy

Henlow Church of
England Academy

Frequently Asked Questions

I have not received a link to register?

Please check the junk and spam folders in your email account. If you can’t find your link, please contact the school office and check that we hold the correct contact details for you. 

 

How do I top up my child’s dinner money account?

Click into the Accounts tab

Select the person for which you want to top up the account balance from under the student name.

Select TOP UP, then enter the amount you want to add to the account in Top Up Amount.

Please remember that this will only add money to the account, this is not for the number of meals you would like. School meals, drinks and snacks will then be deducted from the total in the account.

When you are in the Checkout section, you will be able to choose a payment method. The school may have set a minimum top up amount; if you attempt to top up less than this amount, you will see an error message like the one below.

Online Payments Parents 3

 

Where can I see my child's recent lunch transactions?

On your computer

From your main menu, please click into Accounts > Click on the child > @ bottom left Statements. Here you can then select the statement by month you wish to view. This will list the transactions that have been made by your child. For further information, you can select a transaction by clicking into this. If you see ‘meal’ here, this means the school tills aren’t sending ParentMail details of individual items that have been purchased on each transaction. If the school tills do provide this information, you will see details of what your child has purchased here.

On the Android  & iOS App 

Open the ParentMail App, please click into Accounts > Click on the child > @ bottom left Statements. This will show you a list of all actions (top ups, refunds, meals taken) related to that balance monthly. If you see ‘meal’ here, this means the school tills aren’t sending ParentMail details of the individual items that have been purchased on each transaction. If the school tills do provide this information, you will see details of what your child has purchased here.

 

To pay for School Trips and other Items

Click into the Payments tab > Shop > Select item to purchase

 

Why am I receiving an error message advising me that I cannot purchase more than one of this item?

If you get an error message stating that you can only purchase one of this item, as shown below:

Online Payments Parents 4

Please click OK and then go to your Basket, where you will find the item already added. You can either remove the item by changing the quantity to ‘0’ or you can continue to proceed with the purchase.

 

New Payment Provider

At the end of February 2023, ParentMail are changing their payment provider for credit and debit card payments from Pay360 to Barclays.

If you use Payments, an announcement confirming the date of the changes and any further details will be displayed in your account.

For security reasons your saved cards will be removed and when making a payment after the switchover date, you must enter your card details and can save them again for future use.